Warranty
customer support
25-Year Limited Warranty
Your Trex Fencing investment is well protected. The best warranty in the fencing industry.
Year residential warranty
Year commercial warranty
Recycled material content
Warranty Overview
What the warranty covers at a glance
Structural defects
Won't split, splinter, rot, or suffer structural damage from termites or fungal decay for the full warranty period.
Fade & stain resistance
Covered against excessive fading (more than 5 Delta E units) and permanent staining under normal conditions.
Transferable (residential)
May be transferred one time to a subsequent buyer within 5 years of the original purchase date.
Trex Company, Inc. warrants to the original end-use purchaser that, for the applicable Warranty Period, when properly installed, used, and maintained under normal conditions and in accordance with Trex’s written instructions, Trex® Fencing shall be free from material defects in workmanship and materials, and shall not split, splinter, rot or suffer structural damage from termites or fungal decay.
exclusions
What is not covered
This warranty does not cover any condition attributable to:
- Improper installation or failure to follow Trex’s installation guidelines
- Use beyond normal conditions, or in an application not recommended by Trex’s guidelines or local building codes
- Movement, distortion, collapse, or settling of the ground or supporting structure
- Any act of God (flooding, hurricane, earthquake, lightning, etc.)
- Improper handling, storage, abuse, or neglect by the purchaser or third parties
- Installations where the atmosphere is influenced by salt water or other contaminants, where Trex’s cleaning guidelines have not been followed
- Ordinary weathering (natural fading within the warranted threshold)
- Products not listed in the warranty table (e.g., Trex decking, cladding, fascia, and fasteners — which carry separate warranties)
Transferability
For installations where the atmosphere is influenced by a body of salt water, failure to adhere to Trex’s cleaning guidelines will void the warranty with respect to any condition resulting from such failure. The standard galvanized Horizons steel frame is not recommended within approximately 5 miles of salt water — specify the stainless steel option for coastal installations.
General conditions
Products must be stored, handled, installed, used, and maintained in accordance with Trex’s written instructions. This Limited Warranty is conditioned upon compliance with all such instructions. Copies of Trex’s Installation Guides are available at trexfencing.com/resources/installation-resources/.
Trex Fencing Warranty
Review the Trex Limited Warranty covering Trex Fencing and applicable Ancillary Products, or register your Trex products online.
filing a claim
How to Submit a Warranty Claim
At Trex Fencing, we stand behind the quality and performance of our products. If you experience an issue with your fence that you believe may be covered under warranty, Trex Fencing provides a simple online process to submit and manage your claim.
Step 1 – Gather Your Information
Before starting your claim, we recommend having the following information ready:
- Proof of purchase, such as a receipt or contractor invoice
- Photos showing the issue with your fencing
- Approximate date of installation
- Contractor information, if applicable
- Proof of property ownership, if requested
Step 2 – Submit Your Claim Online
Visit the Trex Warranty Claims portal to begin. You’ll be guided through the process of providing your information, uploading documentation, and describing the issue.
Step 3 – Track Your Claim
Once your information has been submitted, Trex will review your documentation and determine the appropriate next steps. You can follow your claim’s progress through the Trex warranty portal, including any requests for additional information and updates on resolution.
Governing law
This warranty shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without giving effect to conflicts of laws provisions.
Ready to submit a claim?
file a claim online
Use our online warranty claim form to get started. Have your purchase information and photos of the issue ready before you begin.
